Premier Names Customer Care Manager

February 2019 News

REXBURG, Idaho—Premier Performance Products Distribution has appointed Nicolette Allen as manager over their restructured Customer Care Department. Allen has been a part of the Premier team for 11 years, working as a customer service representative, the Idaho warehouse manager, a customer service manager, the Southeast sales representative, and most recently the Training and Development manager.

In an effort to focus on customers and better serve them, Premier will be changing the structure of the Customer Service Department to Customer Care, and it will be comprised of two teams–Order Entry and Customer Resolution. Order Entry will be responsible for receiving and processing new orders, while Customer Resolution will be responsible for problem solving and issue resolution.  By implementing two specialized teams, Premier Performance can optimize service levels through Customer Care.

“Nicolette will be instrumental in leading the Customer Care team and overseeing these new improvements to the department,” said Bob Barra, executive vice president of Sales and Marketing at Premier. “In her role as Quality Assurance & Training Manager, she has been essential in identifying and updating processes and procedures, allowing for organizational improvements in sales and marketing. We know she will bring the same energy to our Customer Care Department.”

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