Premier Names Customer Care Manager

February 2019 News

REXBURG, Idaho—Premier Performance Products Distribution has appointed Nicolette Allen as manager over their restructured Customer Care Department. Allen has been a part of the Premier team for 11 years, working as a customer service representative, the Idaho warehouse manager, a customer service manager, the Southeast sales representative, and most recently the Training and Development manager.

In an effort to focus on customers and better serve them, Premier will be changing the structure of the Customer Service Department to Customer Care, and it will be comprised of two teams–Order Entry and Customer Resolution. Order Entry will be responsible for receiving and processing new orders, while Customer Resolution will be responsible for problem solving and issue resolution.  By implementing two specialized teams, Premier Performance can optimize service levels through Customer Care.

“Nicolette will be instrumental in leading the Customer Care team and overseeing these new improvements to the department,” said Bob Barra, executive vice president of Sales and Marketing at Premier. “In her role as Quality Assurance & Training Manager, she has been essential in identifying and updating processes and procedures, allowing for organizational improvements in sales and marketing. We know she will bring the same energy to our Customer Care Department.”

  • Like what you read?

    Want to know when we have important news, updates or interviews?

  • Join our newsletter today!

    Sign Up
You Might Also Be Interested In...

Send to your friends!



MAY 2021

It's an early morning in Payette, Idaho, a hard-working community approximately 60 miles from Boise, and the sun is just starting to peekout for the first time. The rest of the world is beginning to wake up, but the sounds of an active manufacturing plant have been ramping up for hours. This small population town is the headquarters for fusion bumpers, a custom bumper manufacturer for nearly 15 years...

Get a Sneak Peek

Already a subscriber? Please check your email for the latest full issue link.